Industry leading operational performance, award-winning customer service
澳博体育app的 多样化的舰队 features purpose-建 containerships, as well as combination container 和 roll-on, roll-off vessels 和 specially designed container barges. 澳博体育app下载的血管是U.S. 建, 拥有并经营, which provides significant advantages in the integrated trade lanes of the company’s operations. Serving 夏威夷 continuously since 1882, 澳博体育app下载 is uniquely experienced in carrying the wide range of commodities needed to support economies that rely on ocean transportation. 澳博体育app的 reliable just-in-time service to 夏威夷, 阿拉斯加, 关岛, 密克罗尼西亚 和 南澳博体育app下载 is a key component of the 分布 system allowing business customers to continually replenish inventories from 分布 centers on the U.S. 大陆.
澳博体育app的 extended reach in the Pacific includes expedited Transpacific services from 中国 to the West Coast. 澳博体育app的 中国 – 长滩 Express offers weekly service from Xiamen, Ningbo 和 Shanghai to Southern California. Along 与 providing the fastest transit times 和 superior customer service, 澳博体育app的 hallmark on-time arrivals, next-day cargo availability 和 seamless 联运连接 与 澳博体育app下载物流 have firmly established our Transpacific service as the premium choice in a field of global carriers in the trade.
澳博体育app的 Mission: to move freight better than anyone
澳博体育app的 business model is designed to provide superior service. Dedicated terminal facilities 和 equipment allow us to dock, 卸载, reload 和 sail our vessels on schedule 与 industry-leading speed 和 reliability. An extensive fleet of owned chassis readily available throughout our network 和 superior tracking technology consistently enables the industry’s fastest truck turn times 和 cargo availability upon arrival. All of 澳博体育app的 services are supported by experienced shipping professionals readily available by phone or email at our port locations or our Customer Service Center, as well as the latest technology providing customers 与 the tools they need to manage complex supply chains. Online booking 和 billing, 电子支付, EDI transactions 和 shipment tracking all offer superior visibility, convenience 和 speed in delivering key shipment information.
澳博体育app的 ocean shipping services are further strengthened by the vast transportation network of our subsidiary, 澳博体育app下载物流. A leading provider of multimodal transportation services in North America, 澳博体育app下载物流 specializes in 国内 和 international rail intermodal service, long haul 和 regional 高速公路经纪, 供应链服务 和 less-than-truck-load (LTL) transportation services. It also offers comprehensive third-party logistics services that include 仓库, 分布, less-than-container-load (LCL) consolidation 和 international freight forwarding. 澳博体育app下载物流 serves a broad range of customers 和 industries 与 customized transportation solutions 和 award-winning customer service.
World Class Customer Service
For more than 140 years, the foundation of our business has been 建 on a culture of people helping people 和 deep customer relationships. We get satisfaction from being a trusted business partner, anticipating needs 和 delivering fast, convenient assistance tailored to every customer. It’s why we have specialized Customer Service teams that offer expertise in various trades 和 commodities. And why you’ll never have to deal 与 an automated voice response system when you call our Customer Service Center, where it takes less than six seconds on average to reach one of our seasoned shipping experts. It’s also why our booking 和 billing accuracy hover around 99 percent, 85 percent of our billing requires no paperwork, 和 shipment corrections can be made instantly by phone.